I receive a 401 error message, what does that mean?

A 401 Unauthorized error indicates that the provided token is wrong. Please ensure that your token

• is being used within the correct environment (test or prod)
• is a JSON token with a signature encrypted with your authentication key
• has a valid payload. Consult our documentation for the required claims: https://docs.assently.com/coreid/

To double check whether your token has a correct signature you can paste it into this tool https://jwt.io/ and paste your authentication key into the verify signature box. If the signature is not valid you will have to regenerate the token with the correct signature.