With LiveID you can securely verify the identity of people over the phone with electronic IDs (eIDs) from the Nordic countries.
How to identify a person with eID
LiveID supports electronic IDs from all Nordic countries and the Baltic Smart-ID.
To identify a person you send them a identification link via email or SMS.
There is one exception: with Swedish BankID you can directly start an identification attempt based on a Swedish national ID number (personnummer), see below.
- Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.
- Enter the caller’s email address or mobile phone number, depending on how you want to send them their identification link.
- Ask the customer to follow the link they've received to identify themselves. The link is valid for 10 minutes.
- Once the caller has successfully identified themselves you will receive confirmation. The caller has 10 minutes to complete the identification
How to directly identify a person with Swedish BankID
With Swedish BankID it’s possible to directly start an identification attempt towards a Swedish national ID number (personnummer).
- Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.
- Enter the caller's Swedish personnummer.
- Ask the caller to start their BankID app and follow the instructions to identify themselves.
- Once the caller has successfully identified themselves you will receive confirmation.
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