How does LiveID work?

With LiveID you can securely verify the identity of people over the phone with electronic IDs (eIDs) from the Nordic countries.

How to identify a person with eID

LiveID supports electronic IDs from all Nordic countries and the Baltic Smart-ID.

To identify a person you send them a identification link via email or SMS.

There is one exception: with Swedish BankID you can directly start an identification attempt based on a Swedish national ID number (personnummer), see below.

• Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.

• Enter the caller’s email address or mobile phone number, depending on how you want to send them their identification link.

• Ask the customer to follow the link they've received to identify themselves. The link is valid for 10 minutes.

• Once the caller has successfully identified themselves you will receive confirmation. The caller has 10 minutes to complete the identification

How to directly identify a person with Swedish BankID

With Swedish BankID it’s possible to directly start an identification attempt towards a Swedish national ID number (personnummer).

• Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.

• Enter the caller's Swedish personnummer.

• Ask the caller to start their BankID app and follow the instructions to identify themselves.

• Once the caller has successfully identified themselves you will receive confirmation.