How does LiveID work?

With LiveID you can securely verify the identity of people over the phone with electronic IDs (eIDs) from the Nordic countries. Please read more in our general description of the service on our website: https://assently.com/liveid/

How to identify a person with eID

LiveID supports electronic IDs from all Nordic countries and the Baltic Smart-ID.

To identify a person you send them a identification link via email or SMS.

There is one exception: with Swedish BankID you can directly start an identification attempt based on a Swedish national ID number (personnummer), see below.

• Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.
  

• Enter the caller’s email address or mobile phone number, depending on how you want to send them their identification link.

• Ask the customer to follow the link they've received to identify themselves. The link is valid for 10 minutes.

• Once the caller has successfully identified themselves you will receive confirmation. The caller has 10 minutes to complete the identification
  

How to directly identify a person with Swedish BankID

With Swedish BankID it’s possible to directly start an identification attempt towards a Swedish national ID number (personnummer).

• Start LiveID from the top of E-Sign, or go directly to https://app.assently.com/a/liveid2.

• Enter the caller's Swedish personnummer.

• Ask the caller to start their BankID app and follow the instructions to identify themselves.
  News: Soon the caller will need to answer a Security check in the BankID-app before they can identify themselves, to confirm that they initiated the phone call.

• Once the caller has successfully identified themselves you will receive confirmation.